Terms & Conditions
Effective Date: September 2025
Business Name: Elevare Learning
Registered Address: 6 Cherry Green Barns, SG9 9NQ
Email: polly@elevarelearning.co.uk
Phone: 07951 591009
1. Introduction
These Terms & Conditions (“Terms”) govern the provision of learning, development, and well-being consultancy services (“Services”) by Elevare Learning (“Consultant”, “me”, “my”) to clients (“Client”, “you”, “your”). By engaging my Services, you agree to these Terms in full.
2. Scope of Services
2.1 The Consultant will provide Services as agreed in writing (via email) with the Client (e.g. via proposal, quotation, or contract).
2.2 Any additional work outside the agreed scope may incur further charges, which will be discussed and confirmed in writing prior to commencement.
2.3 The Consultant reserves the right to modify, suspend, or discontinue any part of the Services if necessary for legal, ethical, or professional reasons, with reasonable notice to the Client.
3. Fees and Payment Terms
3.1 Fees for Services will be outlined in the proposal or invoice provided to the Client.
3.2 All invoices are payable within fourteen calendar days of the invoice date, unless otherwise agreed in writing.
3.3 Payments should be made by bank transfer to the account details provided on the invoice.
3.4 Late payments may incur a statutory interest charge under the Late Payment of Commercial Debts (Interest) Act 1998, at a rate of 8% above the Bank of England base rate, plus reasonable recovery costs.
3.5 The Consultant reserves the right to suspend or terminate Services where payment remains outstanding after the due date.
4. Cancellations and Rescheduling
4.1 For workshops, coaching sessions, or consultancy bookings:
• Cancellations made more than thirty days before the scheduled date will not incur a delivery fee (but any preparation time will still need to be charged in full).
• Cancellations made within fourteen days of the scheduled date will be charged at 50% of the agreed fee.
• Cancellations made within seven days of the scheduled date will be charged at 100% of the agreed fee.
4.2 Rescheduling requests will be accommodated where possible, subject to availability. One reschedule will be permitted free of charge, provided that seven calendar days’ notice has been given.
5. Client Responsibilities
5.1 The Client agrees to provide accurate information, access, and resources as reasonably required for the Consultant to deliver the Services effectively.
5.2 The Client is responsible for ensuring participants behave respectfully and engage appropriately during sessions or programmes.
5.3 The Consultant reserves the right to withdraw from any engagement if behaviour, environment, or working conditions are deemed unsafe, unethical, or otherwise unsuitable.
6. Confidentiality
6.1 Both parties agree to treat as confidential all information obtained during the course of the engagement that is not publicly available.
6.2 The Consultant will comply with UK data protection legislation, including the UK GDPR and Data Protection Act 2018.
7. Intellectual Property
7.1 All training materials, resources, and content created by the Consultant remain the intellectual property of Elevare Learning, unless otherwise agreed in writing.
7.2 The Client is granted a non-exclusive, non-transferable licence to use materials provided solely for internal purposes and may not copy, distribute, or reproduce them without prior written consent.
8. Liability
8.1 The Consultant will deliver Services with reasonable skill and care but makes no guarantees regarding specific outcomes.
8.2 The Consultant’s total liability to the Client for any loss or damage arising from the Services shall not exceed the total amount paid by the Client for the relevant engagement.
8.3 The Consultant shall not be liable for any indirect, consequential, or special losses, including loss of profit or business opportunity.
9. Termination
9.1 Either party may terminate the agreement with written notice if the other party commits a material breach and fails to remedy it within fourteen days of notice.
9.2 Upon termination, the Client shall pay all outstanding invoices and fees for work completed up to the termination date.
10. Force Majeure
The Consultant shall not be liable for failure to perform any obligations due to causes beyond reasonable control, including but not limited to illness, natural disasters, strikes, or government restrictions.
11. Governing Law
These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the English courts.
12. Amendments
The Consultant reserves the right to update or amend these Terms at any time. The current version will be made available to Clients upon request and on my website.
Polly Joseph, Director & Consultant
Elevare Learning
07951 591009
Elevarelearning.co.uk